Conditions:
Term
of offer
If
within 5 working days after delivery (or 5
hours projector lamp use, whichever comes
first) you decide the Projector and/or Sound
System is not suitable for your requirements
you may swap it for another model that we
have on our web site (subject to availability)
and pay or have refunded the difference.
We
strongly recommend that you ask
us if your Projector/Speaker choice
should be suitable for your requirements if
you have any doubts before you make the purchase.
Please
note:
You
must notify us by e-mail or fax (1800 621722) of your intention
to take advantage of this offer before
the term expires.
You
will be paying all courier and insurance
charges for this offer. The projector
must be returned to us (insured) in new
condition with all packaging and accessories
including all cables etc. Screens,
special cables etc. cannot be returned
unless we agree in advance.
You
can only use this offer once.
Not
available to price matched quotes the price must be our web or store
price unless agreed in writing on
our tax invoice.
Not available for full refund, you
must choose another projector. Why?
We're not in the business of free rentals!
In
the case of Projectors with Special offers
such as Screens, Audio Systems, Remote
Controls etc. the extras cannot be returned
with the projector and must be paid for
(or us refund you) at the price on our
web page that has your next choice, if
they are not available as a bundle on
your second choice then you pay the price
listed on the products main page. For
example the projector screen page.
If you are choosing another model the
accessories must be paid for at the price
offered with the new choice. For example
brand A may offer a screen for $500 but
you want to change to brand B where the
screen is $400 in this case you would
get a $100 refund, if it were the other
way around you would pay an extra $100.
To
sum up you can't pick and choose special
offers as they differ from one brand to
another and will be charged at the price
listed with the particular brand else
our normal price.
5
hours lamp use = about 3 X DVD's this
should be enough
time for you to feel
happy!
We
reserve the right not to offer this service
if we feel the model chosen won't suite
your requirements. We will inform you
of this decision before processing your
order and it will be noted on your invoice
should you choose to proceed.
On
some models we will offer one alternative
only, for example a LCD alternative model
in place of a DLP model you've chosen
whereby all other "Be Happy" conditions apply. You still pay (or have
refunded) the difference in price. You
are still responsible for insurance and
couriers in both directions.
Be
aware that we have access to the hidden service
counters that show the actual lamp hours regardless
of user resets.
Because
we pride ourselves in providing the right
information use of our "Be Happy Warranty" is rare and most often happens when people
don't take heed of our advice and want to
cut corners or are DLP sensitive.
Extended
Lamp Warranty.
Double
your lamp warranty* with a AD05 projector surge protector!
*Doubles lamp warranty months to 6 months or 500 hours (most are 3 months warranty) provided the AD05 is purchased at the same time as your lamp or projector. Warranty claims subject to lamp serial number verification and projector internal (maintenance) counter verification.
Cheap,
compared to the cost of a lamp.
See
lamps page to order
Many lamps are warranted to 500 HRS or 90 Days.
We
offer on some models a pro-rata warranty for
500-1000 hours within the first 12 months.
The working of this are that we sell a discounted
lamp to you on a RRP price and pro-rata basis
- if the lamp has done 600 hours then a 40%
discount on a new lamp is applicable, 750
hours a 25% discount, 900 a 10% discount,
and so on.
Currently
only available on Sanyo Z5 models.
Dead On Arrival (A term used for goods that are
faulty out of the box..)
Many
times we find there is no fault, rather it's
an operational or connection/operating system
issue.
To
insure this is not the case, it's best to
deal direct with the company's support team
(I.E. Epson Canon / Xerox service).
If the
product is faulty & within their "DOA"
policy they may issue you a "RA"
or Return Authorisation number (or similar
docket) which you supply to us with the faulty
unit & we supply you with a replacement
ASAP. By
talking to the manufacturer you get their
experience of trouble shooting "user
issues" (..plugs in the wrong way
round, ink in the wrong slots, power not turned
on, settings are incorrect.. etc etc.) with products they know best before we start
the process of swapping goods around.
Box
damaged items must be reported to us as
soon as they arrive.
The
manufacturer or their service agent carries
out repairs, not AIM. If
you send it direct to us without our permission
and there is no fault found you will be
charged an inspection fee of $59. You've
paid for the manufacturer's support in
the price of the product so you may as
well take advantage of it. We can't possibly
know every possible fault in every product
but we're happy to do our best to help
you sort out any teething problems.
Should
the item be DOA you may be asked to take
it direct to a local service agent depending
on how long you've had it. This policy
differs from one manufacturer to another
and is outside our control. If in doubt
please visit their web page or call them
for confirmation. We find most are fair
and reasonable. We try not to deal with
the others.
This "DOA" policy does not cover
problems that are apparent on all units
of a particular model (for example a known
problem that may later be fixed with a
firmware upgrade).
ALL
DOA claims must be made within 7 days
unless the manufacturers policy allows
for a longer period and they are willing
to provide you with an RA number or equivalent.
AIM is not
responsible for Courier charges to get
the item to support or to us.
We
will pay the cost to send another to you
if this is the case. All couriers should
be registered and signed for.
We
won't see you with an expensive paper weight!
When you buy from us we will be fair and
abide by the applicable fair trading acts, (we often do a lot more than we legally
have to..) however you need to understand
we don't make the product and we need to
follow certain procedures to make everyone
happy. We have to claim products you return
to us as credits to our company, to do this
we must also follow warranty claim procedures
given to us from our suppliers.
It
is possible that a DLP projector may display
a "rainbow effect" under certain
conditions. AIM
will not accept a request for a refund in
the this event. We recommend that you check
the reviews and visit the manufacturer's web
site to get an idea of the possibility of
such effects.
Ask
about our change over option whereby
you can swap models if your unhappy
with the model purchased, terms and
conditions must be agreed before
your purchase and will be printed
on your invoice. Charges may apply.
We have a "DLP
Sensitive page" have a look!
Dead
Pixels
LCD
monitors and LCD Projectors, DLP Projectors
can have faulty or "dead" pixels. Although rare, the condition shows up as a
pixel(s) on the screen that is either dark
or stuck on all the time.
Each manufacturer
has their own policy (often well hidden and
like extracting teeth) on how many dead pixels
needed and where they are on the display before
they will repair or replace a projector/screen
etc.
This matter must be dealt with between
YOU and the manufacturer.
AIM will not accept
returns on the basis of a to dead/stuck mirrors
or pixels. Please
check the manufacturers policy before purchase
if this is of concern to you.
Ask
about our change over option whereby you
can swap models if your unhappy with the
model purchased, terms and conditions must
be agreed before your purchase and
will be printed on your invoice. Charges
may apply.
Here
is an example from a user manual..
Having
said that a dead pixel would be almost impossible
to see under normal operating conditions,
further the following view has in our opinion
some merit.
The
coloured picture produced by an LCD Projector
is made up of 3 separate colour images (red,
green and blue). Each colour image is produced
by (in the case of XGA models) 786,432 individual
picture elements.
Each element is individually
controlled, turning on or off as required.
If one of the picture elements fails to operate
then a coloured element is permanenetly turned
on (a "Bright" dot) or off (a "Black" dot).
With
almost 2.5 million picture elements in an XGA picture, manufacturers have to decide
how many broken elements to tolerate before
the LCD block is considered outside specification.
Mitsubishi Electric Australia's product quality
acceptance standard on picture elements is:
Bright
dot Red = 1, Green = 0 and Blue = 4
Black dot Red = 5, Green = 5 and Blue = 5Picture
images complying with the above test are deemed
to be within operational specification.
Testing Projectors for dead pixels
When
time permits AIM will pretest your projector
(about 5-8 hours) for Dead Pixels/DOA if you
don't want this done please advise us in writing
in the comments section of the order or by
e-mail.
In this case you will be responsible
for all arrangements between you and the manufacturer
to rectify such problems.
Lamp
Warranties
Each <Projector> manufacturer has their own
policy, for example "Lamp Warranty:
90 days or 500 hours, whichever comes first.." Please read the warranty conditions before
you make your purchase.
Opened
Boxes
Many
produces must be opened to put the correct
240V power cord or driver CD etc. then the
box is resealed.
This
is out of our control. If this is a problem
for you please check with us before placing
your order.
If a box must be opened we may
take the opportunity to put contact details
inside or on the unit.
We
don't charge your card if we can't supply
Most
products are in stock at our warehouse,
sometimes we and/or the importer may run out
of stock of a particular item or it must be
made as a special order. (For example a custom
built screen size.) In this case your card
is billed for goods that are placed on back
order.
If
your order is made up of several items the
whole order must be charged once we deliver
any part of it.
There are several reasons
for this: (1) We don't order in special items
then later you tell us you don't want them
any more. (2) To be sure your card is capable
of handling the purchase. (3) Company policy
is Nothing leaves our warehouse or is put
on backorder without being charged. In
reality this could mean you'll get the Projector,
(..we hardly ever run out we buy that many..)
cables etc. while your screen is being built
or we wait for the importer to deliver more
stock. We try to keep enough stock of the
common sizes and requested items so this
is the exception rather than the rule,
after all it's more work for us to ship orders
in parts.
If it was simply a case of no available
stock then to save time we may ship direct
from the manufacturer/importer to you rather
than to us then you. If
you would rather we don't backorder an item
please let us know by e-mail
and your card will be refunded for that part
of the order. You must tell us this when we
inform you of the status of your order.
Items
ordered especially for you (Custom Size Screens/Speakers/Lamps
etc.) can't be canceled.
Card Surcharge
On some items we have to add a credit card surcharge. This is due to margins that are not sustainable. If you pay by DD we are not charged the merchant fee so you save even more! The fee is 1.5% for Visa & Master cards 3% AMEX & Diners other interest free store cards POA. There is a one percent insurance charge on all deliveries. Note regular clients get issued a discount code (AIM Member) that offsets some charges.
We
reserve the right not to supply
On
completion of your order you will receive
an automated response e-mail confirming your
order details. Please note that the e-mail
does not constitute our acceptance of your
order. We will check your order and confirm
all details. We reserve the right to not accept
or limit your order for any reason.
In the
case of non-acceptance of all or part of your
order you will be notified and your card will
not be billed or refunded. This is not a common
occurrence but could happen if for example
we made an error in the listed price of an
item or you're using an invalid credit card
and/or we can't confirm your details.
We
may supply a later model
Sometimes
the model changes to a newer version before
we have time to change the details on our
web pages. We may in this case supply a later
model if we can't supply the model you ordered.
Is a registered trade mark of
Australian Interactive Multimedia Pty Ltd.
